Privacy Policy

Data Collection

Sky Pool by Aura collects personal information necessary to provide our luxury pool experience services. This includes your name, email address, phone number, and booking preferences when you make a reservation.

We collect this data directly from you through our booking forms, contact inquiries, and account registration. Payment information is processed securely through encrypted third-party payment processors and is not stored on our servers.

How We Use Your Information

Your personal data is used exclusively to manage your bookings, communicate important updates about your reservations, and enhance your experience at our facility. We may send promotional offers and special discount notifications if you have opted in to receive marketing communications.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your data is shared only with service providers essential to our operations, such as payment processors and booking management systems.

Cookies Usage

Our website uses cookies to improve your browsing experience and remember your preferences. Essential cookies are necessary for the website to function properly, including session management and security features.

We also use analytics cookies to understand how visitors interact with our website, helping us improve our services. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Analytics and Tracking

We use Google Analytics and similar tools to collect anonymous data about website traffic, user behavior, and booking patterns. This information helps us optimize our services and understand customer preferences.

Analytics data is aggregated and does not identify individual users. We use this information solely for internal business purposes and service improvement.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal information:

• Right to access your personal data and receive a copy
• Right to rectification of inaccurate or incomplete data
• Right to erasure (right to be forgotten) under certain conditions
• Right to restrict processing of your personal data
• Right to data portability in a structured, machine-readable format
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time for marketing communications

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use SSL encryption for data transmission and secure servers for data storage.

While we strive to protect your data, no method of transmission over the internet is completely secure. We continuously update our security practices to maintain the highest level of protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for accounting and legal purposes.

Contact Information

For any questions about this privacy policy, to exercise your data rights, or to submit a privacy-related request, please contact us using the information below: